4140 Morris Drive
L7L 5L6, Canada
5) By RFQ: Complete our form and we will get back to you ASAP.
1) For Established Customers we will open a Business Account, conduct a credit review and offer terms of NET 30 days from date of our invoice, based on maintaining your account in good standing. Accounts that have not been active for twelve months will be subject to a review of credit & terms.
2) MarsMetal accepts Visa, MasterCard & Amex credit cards (Canadian or US) for payments of up to $10,000 CAD in value. For your convenience, all payments are processed online via our secure payment portal. We will send you an email with a link to a secure location where you can view your invoice and process your credit card payment. *
3) MarsMetal accepts certified cheques or credit card payments (PIN required) when orders are picked up at our location. Cash on delivery cannot be accommodated.
4) For International Customers, outside of Canada or the USA, we accept wire transfer to our bank account and regret that we are unable to provide any credit or terms.
NOTE: A CREDIT CARD FEE OF 2.75% WILL APPLY. Alternatively, we accept debit, e-transfer, and wire transfers with no added fees.
All freight terms and conditions will be stated in your quotation and order confirmation. The freight terms will legally determine who is responsible for freight claims and are as follows:
FOB MarsMetal or FOB Origin or FOB Burlington, Ontario – MarsMetal is responsible for loading the truck only, at which point risk and title are passed to the customer. All damage, cargo loss and liability are the responsibility of the customer regardless of who arranges or pays for the freight.
FOB Destination – MarsMetal is responsible for goods in transit until it crosses the dock at the destination at which point all risk and title are passed onto the customer. Damage, cargo loss and liability are the responsibility of MarsMetal until it transfers from truck to loading dock. Freight claims would be processed by MarsMetal. Liability is limited to the actual value of the product only. All claims must be reported to MarsMetal within 48 hours and the bill of lading must be marked “DAMAGED”. The damaged goods must remain unprocessed and quarantined until freight inspected or freight inspection waived by MarsMetal.
ExWorks – Used for international shipments outside of Canada and the USA; MarsMetal is responsible for loading the truck only, at which point risk and title are passed to the customer. All damage, cargo loss and liability are the responsibility of the customer. All freight charges, customs charges, customs paperwork, duties, VATs, dock charges, etc. are the responsibility of the customer.
MarsMetal’s quotations and order confirmations will clearly state the FOB Point. Usually, the following FOB terms are given on our quotations based on the customer’s preference. FOB means “Free On Board” and indicates the point at which the title and risk passes onto the customer. For example,
FOB MarsMetal, FOB Origin indicates that title passes to the customer once it crosses from our dock onto the truck. Thereafter, all risk and title including damage, cargo loss and liability are the responsibility of the customer. All freight claims are the responsibility of the customer.
FOB Destination indicates that title passes to the customer once it transfers from the truck and onto their loading dock. Therefore, all risk and title including damage, cargo loss and liability are the responsibility of MarShield and all freight claims shall be processed by MarsMetal.
General: All orders for product manufactured or supplied by MarsMetal a division of Marswell Metal Industries Ltd., (Herein after referred to as the Company) shall be subject to these conditions of sale. Price quotations by the company are subject to change without notice, are not effective unless signed by an authorized sales person of the company and expire thirty (30) days from their date. No modifications or additional conditions, either oral or written, will be binding on the company unless agreed to in writing and signed by an authorized officer of the company.
Taxes and Government Regulations: Company’s prices do not include sales, excise or similar taxes, resulting from governmental tax or regulation of industry. The purchaser shall pay in addition to the company’s price the amount of any such taxes that the company is required to pay.
Payments and Terms: Payment is to be made in Canadian or USA funds as specified, terms shall be Net 30 days from the date of the invoice, unless otherwise stated in the quotation and will be subject to the company’s credit approval. If all of the shipment is not shipped at the same time, payments shall become due on a pro rata basis for partial shipments. Any default in payment shall excuse the company from further performance under all contracts with the purchaser. All payments not received within the 30-day period or otherwise specified are subject to a 2% per month financing charge. (24% per annum).
All prices are quoted are in Canadian or USA funds as specified unless otherwise stated in the quotation.
Prices quoted do not include set up, extra packaging or special or international crating unless otherwise stated in the quotation.
Acceptance: No order or other proposal shall be binding upon the company until accepted in writing by an authorized officer of the company.
Changes: The Company will not accept changes to specifications unless the purchaser agrees in writing to pay in addition to the original purchase price a sum to be determined by the company.
Cancellation: In as much as the product will be provided for the purchaser’s specific purposes, any order when placed with, and accepted by the company, is not subject to cancellation except by mutual agreement. Cancellations if accepted by the company are subject to reasonable charges, based on expenses incurred by the company. Cancellation charges are usually based on material and labour completed on contract date of cancellation with a minimum charge of 15% of the total contract.
Delivery: Dates of delivery are contingent upon production schedules at the time of an order is placed and is approximate only, but the company will attempt to meet them where possible. The company shall not be liable for delays in manufacture or delivery, or failure to manufacturer or deliver due to causes beyond its reasonable control, including but not limited to strikes, riots, fires, accidents, governmental interference, embargoes, material shortage, fuel, labour, supplies or transportation, or due to any cause of a like or different nature beyond its control. Demurrage charges or expenses of protecting and storing the product prior to installation, unless otherwise stated, shall be for the purchaser’s account.
Risk and Title: Product shall be at the risk of the purchaser from the time of delivery to the carrier and the company is not responsible for any damage to or loss of product occurring thereafter. Title to the product shall not pass to the purchaser until payment has been made in full, any default in payment shall entitle the company to retake possession thereof.
Warranty: Where applicable and only where it is specifically stipulated in our proposal the company warrants the product against defects in material and workmanship for a predetermined and specified period as warranted by the extent of the company or original manufacturer. Where claims for defects are made, the defective equipment, part or parts shall be delivered to the point of manufacturer, freight, duty, brokerage if applicable prepaid, for inspection. The purchaser shall be solely responsible for dismantling and reinstallation of the product, parts or equipment in question if applicable. The company accepts no liability for special or consequential damage or claims for expenditures or losses arising from operational losses or work stoppages caused by defective product or parts. The company will replace or repair free of charge the product, equipment or parts FOB purchaser if it has been determined that the equipment or parts in question are found to be defective, provided that the purchaser informs the company immediately and no repairs or alterations have been performed by the purchaser or third party without prior consent and written approval by the company. The company is not liable under the warranty for damages caused by improper installation or use of equipment or products beyond its normal intended use. The company is not liable under this warranty for consequential damages, claims, expenditures or losses arising from operational delays or work stoppages caused by defective product, equipment or parts. Except for the forgoing, no warranty, express, implied, or statutory is made by the company.
Inspections: The Company accepts no liability for inspections or other fees all locally applicable certificates or approval requirements are the responsibility of the purchaser. The purchaser shall make all such necessary arrangements with the local authorities at his or hers own expense. Please note the following is not included unless specifically stated or itemized in the company’s quotation all other materials, parts, items or products not mentioned. The crating or palletizing of products, materials or items for the protection of goods not mentioned or, applicable provincial /state/city/town or municipality local taxes and or permits.