Our commitment to the constant pursuit of customer satisfaction and continual improvement is the basis of our success.
Our quality objectives are consistent with our quality policy and are supported by:
- Understanding the current and future needs of our customers through on-going customer engagement and dialogue.
- Ensuring that employees interfacing with customers are responsive, knowledgeable, and effective in providing product solutions.
- Incorporating appropriate technological advances & innovations into our products.
- Working with suppliers that share our commitment to high quality and service standards.
- Ensuring compliance with statutory, regulatory and customer requirements, and industry standards.
- Continually reviewing and improving the effectiveness of our business processes and quality management system.
Our success is measured by the satisfaction of our customers in providing them with products and services that consistently meet expectations.
Our quality management system is certified to both ISO 9001:2015 and CSA N299.3-16.