Mars Metal delivers high-quality lead products and shielding solutions across North America and globally. With extensive logistics expertise, we offer a range of shipping options, including LTL and intermodal, ensuring your products arrive securely. Our custom-built crates protect delicate items like lead glass and acrylic, and we provide real-time tracking for peace of mind. Whether you’re shipping domestically or internationally, Mars Metal has you covered. Learn more in our FAQs!
Logistics for Frequently Asked Questions (FAQs)
- What logistics solutions do you offer for domestic and international shipments?
We collaborate with customers across Canada, the USA, and around the world, including Europe, China, and Australia, to provide quality, cost-effective logistics solutions. With over 40 years of expertise in managing both local and global shipments, we ensure that your products are delivered on time and in perfect condition, regardless of the destination.
- How can I get a freight quote for my order?
To get a freight quote, simply request your sales account manager to include the freight by sharing your specific requirements. The freight quote will be calculated based on factors such as mode of transportation, distance, weight, dimensions, and delivery requirements. This ensures that you receive a cost-effective and accurate estimate for your shipping needs.
- What are the shipping options available for my order?
We offer various shipping options tailored to your needs:
3.1. Via truck and intermodal:
For shipments within Canada and the USA, we provide several services depending on the nature of the product, your requirements, urgency, and budget. We offer:
- LTL (Less Than a Truckload): Ideal for loads ranging from 150 lbs to 15,000 lbs. LTL can be Expedited Shipments via truck or intermodal (via truck and rail) or dedicated loads for urgent deliveries.
- FT (Full Truckload): Suitable for shipments over 15,000 lbs.
Depending on your product and unloading requirements, we use dry vans, 53’ trucks, or flatbeds, with or without tarps or Rolltite.
Typically, freight quotes are dock-to-dock, meaning the receiver/customer is responsible for unloading the product with a dock, forklift, and/or crane available at delivery.
If you don’t have a dock available, we can provide additional options to meet your needs.
3.2. Via ocean and air shipments:
For overseas loads, we can provide a freight quotation for LCL (Less than a container load) and FCL (Full container load). Usually in CIF (Cost, Freight and Insurance) Incoterms 2020 terms.
- Do I need special requirements for the delivery of my load via truck or intermodal?
If your delivery doesn’t qualify for standard dock-to-dock, you might require special arrangements. Here are the options available:
- Tailgate Requirement: For skids weighing between 1,500 and 1,700 lbs. Heavier loads require a forklift at the delivery site.
- Delivery Appointment: A specific delivery time and date can be arranged with the carrier.
- Limited Access: Smaller trucks will be used for locations with restricted access.
- Inside Delivery: Unloading is provided only to the inside of the building (limited to the first floor).
- Residential Delivery: For deliveries to residential addresses.
- Can you handle international shipments for my order?
Absolutely! We specialize in international shipments to destinations including the USA, Europe, China, and Australia. Our logistics team is well-versed in handling the complexities of international shipping, ensuring your products are securely packaged, compliant with regulations, and delivered to their global destinations efficiently.
- What packaging options are available to protect my order during transit?
We offer several packaging options to ensure your products are protected during transit. Lead glass and acrylic are always crated using custom-built crates that provide maximum protection and are clearly marked for handling. Lead sheets or rolls are typically palletized, but we recommend crating them for added security during transit. Enhanced packaging options are also available for an additional cost.
- How do you ensure the safe transport of lead glass and acrylic products?
We always crate lead glass and acrylic products using custom-built crates designed for maximum protection. These crates are clearly marked to indicate that they must be shipped standing upright and should never be laid flat or stacked. This careful packaging ensures that your products are protected from damage during transit.
- Can Mars Metal accommodate partial shipments if I have multiple orders?
Yes, we can accommodate partial shipments. If you have multiple orders or need your products delivered at different times, we offer the flexibility to make partial shipments. Unless specific instructions are provided, we will select the most efficient shipping method and schedule to meet your needs.
- Do you offer insurance for shipments?
Yes, we offer insurance options for shipments to provide additional peace of mind. We recommend insuring your shipment, especially for high-value or fragile items, to protect against potential damage or loss during transit. Please inquire about insurance options when placing your order.
- How do you track shipments and provide updates to customers?
We utilize advanced tracking systems to monitor the progress of your shipment from our facility to its final destination. Once your order is dispatched, we provide tracking information so you can follow its journey in real-time. Our team also keeps you informed of any significant updates or delays, ensuring you’re always in the loop.
If you have any questions, you can contact our Logistics Coordinator, Claudia Rodriguez, directly at crodriguez@marsmetal.com or by phone at (905) 637-3862 Ext. 139.
